To initiate a return under this Refund Policy, please reach out to support@wingstea.com.
Applicability
This Refund Policy applies to all online purchases made through https://demo1.shopepress.com/.
Change of Mind
We do not offer refunds if you simply change your mind. However, exceptional cases may be considered if you provide proof of purchase and meet the following conditions:
- The product is in its original, saleable condition.
- The product is unused and in its original packaging.
- Any gifts or bonuses received with the product are returned (if applicable).
- The return is made within 14 days of purchase.
If you need to update your delivery address, please send an email with the subject ‘CHANGE OF ADDRESS’ to support@wingstea.com within 2 hours of placing your order.
WingsTea reserves the right to refuse an exchange or refund for a change of mind at our discretion.
Non-Refundable Items
Please carefully consider purchases involving e-books, as we cannot offer refunds for the following:
- WingsTea Detox Program
- WingsTea Bikini Body Program
(collectively referred to as “Detox Programs”)
Consumer Rights
Under Australian Consumer Law, you may be entitled to a remedy if an item is faulty. For major issues, you can choose between a refund or exchange. For minor issues, we will replace the item within a reasonable timeframe. Proof of purchase is required for any remedy under Australian Consumer Law.
Refund Method
Refunds will be processed using the original payment method. If an order is returned due to an incorrect address or is unclaimed, we may charge for re-shipping.
Gifts, Bonuses, and Bundled Items
When a purchase includes a gift or bonus, these must be returned along with the merchandise unless otherwise stated. If you cannot return the gift or bonus, or if it is not in a saleable condition, the refund amount will be adjusted to account for the value of the gift or bonus.
For bundled items, all components of the bundle must be returned. If some items, like Detox Programs, cannot be returned, the refund will be based on the value of the returned items only, at the discretion of WingsTea.
Privacy and Returns
WingsTea values your privacy. Information collected during returns will be securely stored for a reasonable period and may be used for fraud prevention and research purposes. It may also be disclosed to relevant authorities if required by law.
Sales Items
Items purchased on sale are not eligible for refunds.
